1. Introduction
1.1 Drift Casino reserves the right to amend the terms and conditions at any time without prior notice. These terms take effect as soon as they are published on this page and are not retroactive with respect to bonuses and promotions. It is the responsibility of the user to review these terms and conditions and to consult them regularly. Any deposit or play on Drift Casino implies that each platform user accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money on Drift Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form are not permitted to create accounts or play on Drift Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and may result in immediate closure of all related accounts by the fraud department.
2.5 If multiple players wish to play at our casino from a shared network (dormitories, fraternities, etc.) or from the same household, we strongly advise them to contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be required to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must match the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the sole person able to access their account by keeping their login details secure. We recommend that users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters, including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or those that praise terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account management fees of INR 300 per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players may recover any remaining funds in their inactive accounts by logging into their account area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verification
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows:
- A valid identity document (passport, driving licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the full name and address of the customer. Accepted proofs of address include bank statements, pay slips, water, gas or electricity bills, and landline/internet bills.
- Any official document issued by the user’s bank showing the IBAN and BIC/SWIFT codes.
If the user is unable to provide any of these supporting documents, they must inform customer support.
3.3 All Drift Casino accounts may be subject to a general or specific verification concerning the player’s age, identity, payment methods and compliance with our terms of use. If the player does not meet the required deadlines to verify their account, Drift Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before making any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the allotted timeframe by following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Drift Casino account. The player agrees to notify customer support of any change in circumstances to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure they submit a complete file containing authentic, legible and good quality documents so that processing times can be met.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, this timeframe may be affected by an extraordinary or unusual situation.
4. Deposits
4.1 The minimum deposit amount is 900 INR and the maximum amount is 90,000 INR.
4.2 When making a deposit, the player authorises Drift Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process financial transactions, and therefore agrees to be bound directly by the terms and conditions of those partners.
4.3 By selecting a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the full name of the account holder of the Drift Casino account.
4.5 The list of available payment methods may vary at the discretion of the company and/or according to the player’s geographic area.
4.6 By choosing to wager money on games of chance, the user accepts the possible risk of loss.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (cf 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (cf. 3. Verification).
5.2 The minimum withdrawal amount is 4,500 INR, unless explicitly stated otherwise in the specific promotion’s terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with the standards imposed on us as part of anti-money laundering measures.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow for correct processing of a payment, we reserve the right to choose the method for paying the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the originally requested one. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases, all processing fees are payable by the player.
5.6 The maximum withdrawal amount for a player is 225,000 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or except at our discretion in the case of players with privileged status, for example.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of winnings from a free sign-up bonus), any balance exceeding the allowed maximum amount will be voided and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unactivated free spins (cf. Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any amount of bonus or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and provided no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel in whole or in part the funds in case of non-compliance with these Terms and Conditions. The player will be informed by email. (cf. 14. Account Closure and Retention of Funds).
5.13 It is the player’s responsibility to enquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for using bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 AM to 10:00 PM IST) or by email.
7.2 The user agrees to use appropriate and respectful language in interactions with members of the Drift Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to laws against money laundering and the financing of terrorism in India and, in this respect, must exercise due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our privacy policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to fulfil our due diligence obligations, to perform public record searches and to carry out checks to verify the accuracy of the information supplied.
8.3 While we carry out our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 Where we are unable to fulfil our due diligence obligations because the player has not provided the required information or we are unable to verify their identity, no activity may be carried out from the account and the account will be frozen and/or closed. In such a case, we will return any deposited funds present in the account at the time of the freeze and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documentation necessary to enable us to meet our obligations. Any communication requesting the provision of information/documentation should not be considered a final communication in this regard.
8.6 If we become aware of or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to take under the law. We will not pay any winnings in such circumstances.
9. Responsible Gambling
9.1 The player may choose, at their discretion, a deposit limit by setting the desired amount and period. Once recorded and when that limit is reached, the player will not be able to deposit until the limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict their ability to access their gaming area for a specified period using the "Account Freeze" option from their Cashier. Following this restriction, active funds will be frozen and no transactions will be permitted on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for an account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.driftwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of the data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services to it as stipulated in these terms and conditions. We will process players’ personal data in accordance with this website’s privacy policy.
Collection of personal data
Drift Casino guarantees that our players’ personal data is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This allows us to ensure safe and user-friendly browsing conditions for our players. Such information may be disclosed to law enforcement authorities or our data processing service providers for review when it is consistent with our legally binding duties or obligations. Drift Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is kept securely in accordance with legal data security and retention requirements. Under applicable laws and regulations, Drift Casino is required to maintain a secure online record of all registered players. In addition, Drift Casino is required to retain all personal data submitted during registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. Drift Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Drift Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly called "Cookies". The use of a cookie is in no way linked to any player’s personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the website www.driftwithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Drift Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and according to the instructions on the Website to inform us of any complaint and/or malfunction concerning our services (registration form, transactions, bets, winnings…).
11.2 In the event of a stake not being registered in time by the servers, the casino cannot be held responsible or be liable for the outcome of the round. Likewise, any amount wagered cannot be subject to a refund request.
11.3 Complaints are handled by the support team and forwarded to management if necessary. All complaints considered reasonable will be processed within 24 hours.
11.4 The Company cannot be held responsible for any unintentional interruption of the Site’s operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; cuts to fibre optics, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of breach or violation of applicable law. Otherwise, we reserve the right to refuse your account registration request or to deactivate your account. Additionally, players declare that they are not residents of the United States and its territories or of India. Drift Casino also prohibits persons located in or resident in certain jurisdictions.
13. Account Closure and Withholding of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 business hours, to the extent possible.
13.2 Drift Casino reserves the right, at its sole discretion, to permanently deactivate your account at any time and for any reason. In such case, the player will immediately forfeit any rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the cause, if we detect cheating, irregular play, collusion, fraud/criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to withhold funds remaining in the balance. If it is not possible to pay the full balance at once due to payment limits or other reasons, the account will remain open until the full amount has been withdrawn by the player.
13.4 Any active real balance in your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we withhold such amounts for the reasons previously stated.
13.5 Furthermore, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Drift Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.) ;
c. If you provide incorrect or misleading player registration or profile information ;
d. If you are not of legal age in the state/territory/country and/or the jurisdiction where you reside ;
e. If you have authorised or permitted (intentionally or not) someone else to access or play on your account ;
f. If you have not played individually for your sole personal entertainment (i.e., you played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback on any of the deposits made with your credit card or any other payment method available linked to your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) specifically designed to beat Drift Casino, increase your chances of winning, or that you have adopted irregular betting or staking patterns and/or strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as the use of the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage in the items listed below but not limited to, the system, balances, bonuses, free spins… The related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are held in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, according to the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be the subject of a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 In the event of an approved refund, the amount returned will be a true reflection of what is owed to the player and proportionate to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity is established to our satisfaction.
14.10 Wherever possible, refunds will be made using the same method as that used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we are unable to send a transfer due to restricted areas, the refund may be made to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaint handling policy. (see 11. Complaints)
14.15 Wherever possible, the time/period between a refund request and the resolution, approving or rejecting the refund, will not exceed 72 hours from receipt of the request.
